Business Correspondents

Andhra Pradesh Grameena Bank (APGB) has established a robust Business Correspondent (BC) network comprising 3,196 Business Correspondents as of 31.03.2026 operating across all allocated Sub-Service Area (SSA) villages and Non-SSA villages, with the objective of extending banking services to customers in rural and underserved areas. The BC outlets function as customer service points, bringing banking services closer to the public and facilitating easy access to financial services, thereby promoting financial inclusion and convenient banking at the doorstep of customers.

BC Agents are authorized representatives of the Bank who provide specified banking services using secure digital platforms such as Micro-ATMs, biometric authentication devices, and other approved channels.

Customers may continue to visit and use branch services directly. BC services are only an additional convenience channel and are not a substitute for branch banking.

Services Available at BC Points:

BC outlets may provide the following services:

Account Related Services:

• Opening of Saving Bank accounts through e-KYC
• Aadhaar seeding and mobile number registration/updation
• Re-KYC updation
• Activation of inoperative accounts
• New RD Account Opening

Cash & Transaction Services:

• Aadhaar Enabled Payment System (AEPS) transactions
  1. Cash deposits
  2. Cash withdrawals
  3. Fund transfers
  4. Balance enquiry
  5. Mini statement
  6. Aadhaar Seeding
  7. Passbook printing (where facility available)
• Third Party cash deposit

Government & Social Security Services:

• Direct Benefit Transfer (DBT) payments
• Scholarship payments
• Enrolment under social security schemes such as:
  o Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)
  o Pradhan Mantri Suraksha Bima Yojana (PMSBY)
  o Atal Pension Yojana (APY)

Credit & Financial Inclusion Services

• Loan lead generation
• Preliminary assistance in loan applications
• SHG/JLG support services
• Financial literacy and awareness
• Debt counselling and savings awareness

Charges for Services:

Customers shall not pay any fee or commission directly to BC Agents for banking services provided on behalf of the Bank.

Customers are advised:

• Do not pay any additional cash amount to BC Agents.
• Do not pay any amount without obtaining a system-generated receipt.
• Report any unauthorized collection immediately.

Customer Rights at BC Outlets

Customers have the right to:

• Receive courteous and fair treatment
• Obtain a transaction receipt for every successful transaction
• Know details of products and services before availing them
• Lodge complaints and receive acknowledgement
• Access banking services without discrimination
• Seek clarification regarding charges and services

Dos for Customers:

Customers are advised to:

• Verify the BC Agent identity card and authorization certificate displayed at the BC outlet
• Collect and preserve transaction receipts
• Verify transaction amount before authentication
• Ensure SMS alerts are activated for transactions
• Keep Aadhaar, mobile number and KYC details updated
• Check account balances periodically
• Report failed or disputed transactions immediately
• Contact the Bank in case of any grievance

Don'ts for Customers:

Customers should never:

• Share ATM PIN, OTP, MPIN or passwords with anyone
• Share Aadhaar details unnecessarily
• Give blank signed forms/documents
• Hand over debit cards to others/
• Leave the BC point without collecting receipt.
• Pay unauthorized charges.
• Reveal biometric information to unknown persons.
• Trust unofficial offers promising guaranteed loans or benefits.
• keep passbooks with BC agent.

Complaint / Grievance Redressal:

In case of any complaint relating to services provided at any BC Point, customers may lodge their complaint with the Branch Manager of the Link Branch attached to the concerned BC point.

If the complainant is not satisfied with the action taken or response provided by the Branch Manager, the complaint may be escalated to the Second Level of Customer Grievance Redressal – Regional Manager of the concerned Regional Office.

If the complaint remains unresolved at the Regional Office level, or if the customer wishes to approach the Bank directly, the complaint may be escalated to the Head Office at the following address:

General Manager-FI Department Head Office,3rd Floor,
Door No.5-38-27/28, 5/2th Line,
Opp:HP Petrol Bunk, Brodiepet,
Guntur-522002, Andhra Pradesh,
Email: gm-fi@apgb.bank.in

Important Public Notice

• BC Agents are authorized only for services approved by the Bank.
• BC Agents are not branches of the Bank.
• BC Agents cannot independently sanction loans or make commitments on behalf of the Bank.
• All customer transactions are processed through Bank-approved systems.
• Banking services are also available directly through branches and digital channels.